Privacy Policy
We value your privacy at ShiftForgePro
Information We Collect
If you reach out for corporate bouquet arrangements or gifting services, we gather information you willingly supply. This may include your name, company name, email, phone, delivery addresses, and particular specifications for your floral needs. Payment details are collected during order placements, handled securely via our payment partners.
For corporate clients, we might obtain extra business data like company registration info, preferred delivery timelines, and budget constraints to tailor our services to your corporate needs.
Our site automatically gathers certain technical details when you browse, such as your IP address, browser, device details, and navigation paths. We analyze this to enhance site performance and learn how clients locate our offerings.
How We Use Your Information
We mainly utilize your data to complete floral orders and deliver top-notch service, including processing orders, coordinating deliveries, crafting bespoke arrangements based on your specs, and keeping you informed about your service needs.
We also leverage the information to enhance our offerings and the website experience, helping us identify the most valuable corporate floral services for clients and how to better support the business community in United Kingdom.
Information Sharing and Disclosure
ShiftForgePro values your privacy and does not sell your personal data to others. We share information only when needed to deliver our services or as required by law.
We may share essential data with trusted partners who support our operations. This includes delivery, payment processing, and technical service providers. These partners are contractually bound to protect your data and use it solely for the services they perform for us.
We may disclose information as mandated by law, a court order, or governmental request. We may also share data to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to safeguard it. This comprises safe data storage, encrypted communications, and restricted access to personal information within our team.
Secure Storage
Your personal data are kept in secure systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information as it moves between your browser and our infrastructure.
Limited Access
Access to customer data is granted only to staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is completely secure. We continually enhance our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be able to access, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as needed to provide our services and fulfill legal obligations. Retention durations vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: four years after last service interaction
- Payment transaction records: eight years to satisfy tax and accounting obligations
- Website analytics data: approximately two years for service improvements
- Marketing communication preferences: Until you unsubscribe or for up to two years of inactivity
Cookies and Website Tracking
Our site utilizes cookies and similar technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies help us remember preferences and assess site performance.
You can adjust cookie preferences in your browser settings. However, turning off certain cookies may impact site functionality. For detailed details about our cookie practices, please read our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only ShiftForgePro and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party websites you visit via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal requirements. When major changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
ShiftForgePro Privacy Team
1 Rose Lane, Covent Garden, London
London, United Kingdom WC2E 9LA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.